Contact
Two different sets of contact details matter here, and mixing them up costs people their refund window. Order, shipping and refund questions go to the seller's customer service. Corrections to anything published on this site come to us.
Orders, shipping & refunds
Handled by the product's customer service team, not by us. We cannot look up your order, issue a refund or cancel an order on your behalf.
Support email — support@theklaronail.com
Order page — KlaroNail official website
For a refund: email customer service within 60 days of your purchase date, and keep a copy with the timestamp. Full steps here.
For the ingredient list: ask for the INCI panel in writing. It is the one question worth asking before you order.
Corrections & editorial
If anything here is out of date or wrong — a price, an ingredient, a policy step, a clinical detail — tell us. We check it against the primary source, correct it, and update the verification date when we do.
Editorial — editorial@theklaronaiil.com
We aim to respond to correction reports within five business days. Include the page URL and, where possible, the source that contradicts us.
We cannot diagnose your nail. Please do not email us photographs asking whether a nail is fungal, or whether a discolouration is serious. We are not able to answer those questions responsibly and answering them badly could delay someone getting care they need. A GP, dermatologist or podiatrist can examine the nail, take a clipping for testing, and give you an actual answer — and if you have diabetes, that appointment is not optional.